Introduction
Salesforce Health Cloud is a powerful patient relationship management platform that enables healthcare organizations to better engage and manage relationships with their patients. The platform provides tools for patient outreach, care coordination, case management, and population health management. However, one of the challenges of using Salesforce Health Cloud is providing patients with self-service tools that are easy to use and secure.
Patient empowerment is a hot topic in healthcare today. Patients are demanding more choice and control over their healthcare experience. With self-service tools, physicians can meet their demands by authorizing patients to take ownership of their health via online access at any time!
Further, the best part about self-service tools is that they offer real-time views of healthcare update. It assists patients to track and manage to remain tension-free about their health. So, self-service tools empower patients by allowing them to view all of their medical records at one location: the Salesforce health cloud system.
In this article, we’ll discuss the benefits of empowering patients with self-service tools and the impact of self-service tools on patient care in Salesforce Health Cloud.
The Evolution of Patient Empowerment
What is patient empowerment? In medical terms, it is a procedure that assists people to gain more control over the decisions that affect their health status. The goal of patients is to be in charge of their health. They want to be empowered with data, tools, and technology to make the right decisions about their care.
Patients also want to feel like they have access to data to track trends and outcomes over time. In addition, they need an approach to share the given data with others interested in it. As a result, healthcare organizations can take the help of Salesforce health cloud. Using it, patients get more control over their data to:
- Share it with others
- Trying out new treatments based on what they see from other people
How Self-service Tools Empower Patients?
I. Improvise Care Coordination
Self-service tools can help improve care coordination by providing patients with direct access to their medical records. It enables patients to easily share information with their care team and make appointments as needed. In addition, self-service tools can help patients keep track of their medications and follow up on test results.
II. Focus on Simplifying Care
Self-service tools can simplify care by streamlining the way that information is shared between patients and their care team. For example, if a patient needs to communicate with their doctor about a test result, they can do so directly through the self-service tool. It eliminates the need for phone calls or paper forms. In addition, self-service tools can provide patients with direct access to important information such as appointment times and directions to the clinic.
III. Avail right data at accurate time
Self-service tools allow users to get the correct information and organize it in one place at the right time. It is crucial as many people need to learn where the presence of the best resource is! Therefore, they don’t have to search through multiple sources just because one might not be available where you live or work (and then wait hours upon hours while they’re being created).
IV. Manage Appointment and Scheduling
Patients also use them to manage their appointments and scheduling. Some tools can even let you schedule your next visit or send messages directly to your doctor via text, email, or phone. For example, a patient may give access only to the doctor treating them, but not their spouse or children. It permits patients to keep track of their personal information. Further, it also ensures they receive data from the right person at the right time.
V. Enhance Patient Engagement
Self-service tools can help increase patient engagement by providing patients with direct access to their medical records. It permits patients to easily review their health history and track their progress over time.
Impact of Self-service Tools in Improving Patient Healthcare in Salesforce Health Cloud
Self-service tools can help patients take a more active role in their own healthcare, including accessing their medical records, booking appointments, and communicating with their care team. Further, it will help patients better understand what’s going on with their health care and how it affects other aspects of life. Moreover, they can also be used by family members or friends who want information about an individual’s treatment plan.
Patient empowerment is vital for healthcare providers looking at new ways to improve quality. Besides, these tools also focus on reducing costs through technology integration into patient experience platforms like Salesforce Health Cloud, explicitly designed with this goal in mind.
Patients who have access to self-service tools can better coordinate their care. This approach to care can lead to improved outcomes and a better overall experience for the patient. Moreover, patients can use them to access their medical records and get the information they need without having to go through multiple channels.
The Salesforce Health Cloud allows you to view all of your patient’s health records in one place (through self-service tools), which makes it easy for you to identify red flags early on in the process — such as missed appointments or potential complications — so you can take action quickly and prevent problems from arising down the road.
Last Thought
So, self-service tools are assisting Salesforce professionals in offering better healthcare services to patients. Further, they help vest full power to patients for better management of healthcare facilities.
That’s why Salesforce Health Cloud has launched its self-service tools for patients. In fact, it is the most important and recent development in healthcare in recent years. The future of patient empowerment is here, and doctors can use it to offer better patient care.
