A Salesforce based operations ecosystem for a digital sign manufacturer
About Client
Cirrus Systems, Inc. is a technology company known for their distinct digital signage. They provide revolutionary LED displays, an ecosystem of hardware and software and that help their customers reap extraordinary results from their on-premise marketing efforts. Any business or organization looking to grow by providing effective, relevant messaging about its products or services can benefit greatly from Cirrus’ interconnected system of hardware and software.
Challenges
Cirrus Systems, Inc. sought ADVANZ101 for a centralized system focusing on robust customer support and management. Some of the key requirements and challenges that were overcome:
- Lack of an automated process to manage data.
- A customer support system to troubleshoot queries.
- Lack of a centralised Shipment/Product Movement/Order/Invoice/Quote tracking system.
- To bring down or replace the high maintenance and support cost incurred with other vendors.
